Klarna’s turnover per employee rises to almost $ 1 million thanks to the push of the EA efficiency

Last year, Klarna announced an important initiative to take advantage of its internal AI systems, powered by Openai, through its operations.

It was not an empty speech for the purchase now, pay giant later. The company has not only ended its expensive contract with Salesforce CRM, but also reduced its hiring efforts, allowing AI to carry out part of the work previously carried out by humans.

Klarna announced Monday that her dependence on AI was emerging significant effectiveness for the company, and he is on the right track to reach $ 1 million in employees, against $ 575,000 per worker a year earlier, according to the company Last financial. Although the company claims that most functions have become more effective thanks to its AI efforts, the largest financial impact has been the significant reduction in customer service costs.

Klarna said last year that he planned to replace almost 700 entrepreneurs in full -time customer service With AI chatbots. However, last week, the company said that customers would again have the opportunity to speak with a human agent.

In March, the Swedish company filed documents for its highly anticipated Download OPA. Klarna postponed these plans last month due to the volatility of the stock market triggered by the price announcement of President Trump.

Despite an increase in income from 13% to $ 701 million in the first quarter of 2025, the company provided no calendar to resume its IPO plans.