NHS keeps patients away because they are an inconvenience, new boss admits ahead of shake-up

Patients are a “drawback” for the NHSwho “built mechanisms to keep them away,” said The new boss of the health service.

Sir Jim MacKey, who was appointed CEO of NHS on April 1, spoke of the 8-hour daily race for a GP appointment as an example of the difficulties that patients are faced with help.

“We made him very difficult, and we have probably all been at the end,” he said The telegraph.

“You have a parent at the hospital, so you sound a number in a room that no one ever responds. The room clerk only works nine at five or they are busy doing other things; GP practice rushes every morning.

“It looks like we have built mechanisms to keep the public away because it is a drawback,” he said.

And he warned that not listening to public frustrations could mean the end of a national health service.

The faults of maternity services, he said, were cultural and “think that we know better when mothers know best, listening to them and families and strengthening service around them”.

He said: “The great concern is that, if we do not grasp this, and we do not deal with it with the rhythm, we will lose the population. If we lose the population, we have lost the NHS. For me, it’s simple. The two things depend completely on each other.”

Sir Jim, which earlier this month said the NHS should “tear” the path He offers outpatient meetings at the hospital, said that the millions of routine follow-up would be a priority, because the NHS has spent more for hospital external patients than the entire GP system.

“External patients are clearly obvious. Of 130 million external consultations per year, around 85 million are follow-up,” he said in the newspaper, adding that it seemed badly that the NHS has diverted so many resources to the detriment of patients waiting for diagnosis and treatment.

Move hospitals In local neighborhood centers, it was crucial, to fight waste and make care more practical, said Sir Jim.

The transition from hospitals to the community will be a key objective of the main health plan at 10 years of the government, that the Secretary of Health Wes Street should unveil next week.

Mr. Streting also undertook to “put care of the postal code” care, by focusing more on the communities of the working class.

The trials will be implemented “patient power payments”, under which hospitals only receive full payment of treatment if the patient is satisfied, The telegraph Reports.

Sir Jim, who from 2003 to 2023 was director general of Northumbria Healthcare NHS Foundation Trust – The most well rated confidence in the health service, said that in this role, he had tried to read each email and spoke to each family that approached him.

He described the race at 8 am for a GP appointment like “this dike moment, someone has to sit near the phone, they have to ring forever, not go and then start everything again tomorrow”.

He said: “We have the impression that we have built mechanisms to keep the public away because it is a drawback.

“We have to somehow redirect it; Think about how we find people who need us, how do we stop thinking about it will be pain in the ass if you arrive because I’m quite busy ” and think about how we discover what you need and do it. “

But he said the NHS works better when the money is tight. “There must be tensions, otherwise we will waste money.

“There is a strong argument according to which we have wasted a lot of money in recent years, we have not spent it as judiciously as we could have done.”

The NHS had to be “destroyed” because it was expensive and slows decision-making, he insisted, warning that the NHS has too many ways to work “fossilized”.

And he said, “We have too many people who die in the hospital when they want to die at home.”

He told how the system “failed” his elderly mother, with incoherent care over seven days, a lack of weekend services and a “disjoint” between services.

He congratulated the staff involved, but said that “a lot of learning” was necessary.

“My father died in a hospital where local folklore was terrible about the hospital, but the hospital was deaf and did not know what was really said,” he recalls.

“I was not doing long in the NHS, it was a long time ago, and I really felt helpless.”